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Orders
Below are some of are common questions about orders
What is By the Home (BThome)?
By the Home, also known as BThome, is your go-to online store for innovative and creative products designed to make your home life easier. We specialize in providing modern solutions that combine convenience, style, and functionality to enhance your living space.
What types of products do you offer?
At BThome, we offer a wide range of products focused on home improvement and daily convenience. Our selection includes smart home devices, ergonomic furniture, innovative kitchen gadgets, and stylish home décor, all designed to add ease and elegance to your home.
How can I place an order?
Placing an order at BThome is simple and secure. Browse our product categories, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout, where you'll enter your shipping and payment information. After confirming your order, you'll receive a confirmation email with your order details.
Shipping & Returns
Below are some common questions about shipping, returns
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with a product, you can return it within 30 days of delivery for a full refund or exchange. Please ensure the item is in its original condition and packaging. For detailed instructions, visit our Return Policy page.
How can I track my order?
Tracking your order with BThome is easy. Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website by visiting the Order Tracking page. Simply enter your tracking number to see the current status and estimated delivery date of your package. If you have any issues or need further assistance, feel free to contact our customer support team.