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Shipping policy
Introduction
Welcome to By The Home ("we," "our," or "us"). This Shipping Policy outlines our procedures and guidelines regarding shipping, delivery timeframes, costs, and related information for products purchased through our website bythehome.ca (the "Site").
Please read this policy carefully before making a purchase. By placing an order on our Site, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.
Order Processing
Processing Timeframes
- All orders are processed within 1-2 business days (Monday through Friday, excluding holidays) after receiving your order confirmation email.
- Orders placed after 2:00 PM EST will be processed the following business day.
- During high-volume periods (such as sales events or holidays), processing may take up to 3 business days.
- We will notify you via email if there are any unusual delays in processing your order.
Order Verification
For your protection, we may contact you to verify information before processing certain orders. This verification process helps prevent fraudulent transactions and ensures accurate delivery.
Shipping Methods and Delivery Timeframes
Domestic Shipping (Within Canada)
|
Shipping Method
|
Estimated Delivery Time
|
Cost
|
|---|---|---|
|
Standard Shipping
|
3-7 business days
|
$9.99 or FREE on orders over $100
|
International Shipping
|
Region
|
Standard Shipping
|
Expedited Shipping
|
|---|---|---|
|
United States
|
7-14 business days ($19.99)
|
3-5 business days ($34.99)
|
|
Europe
|
10-21 business days ($29.99)
|
5-7 business days ($49.99)
|
|
Australia/New Zealand
|
14-28 business days ($34.99)
|
7-10 business days ($59.99)
|
|
Asia
|
14-28 business days ($34.99)
|
7-10 business days ($59.99)
|
|
Other International
|
14-30 business days ($39.99)
|
7-14 business days ($69.99)
|
Please note that these timeframes are estimates and not guarantees. Actual delivery times may vary based on factors outside our control, including customs processing for international shipments.
Free Shipping
We offer FREE standard shipping on all domestic orders over $100. This free shipping offer:
- Applies to standard shipping only within Canada
- Is automatically applied at checkout when your order subtotal reaches $100 or more (before taxes)
- Cannot be combined with other shipping promotions
- May be subject to change during promotional periods (any changes will be clearly communicated on our website)
Shipping Carriers
We primarily ship through Canada Post and other reputable carriers. The specific carrier for your order will be selected based on your location, package size, and shipping method chosen.
Order Tracking
Tracking Information
- You will receive a shipping confirmation email with tracking information once your order has shipped.
- You can also view your order status and tracking information by logging into your account on our website.
- Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active.
Lost Packages
If your tracking information shows that your package was delivered but you haven't received it:
- Check with neighbors or others at your address who may have accepted the package
- Look for a delivery notice indicating where the package was left
- Contact the carrier directly using the tracking information provided
- If you still cannot locate your package, please contact our customer service team within 7 days of the indicated delivery date
Shipping Restrictions
Address Restrictions
We currently do not ship to:
- P.O. boxes for certain large items
- APO/FPO addresses
- Freight forwarders without prior approval
Product Restrictions
Some products may have shipping restrictions due to their size, weight, or composition. These restrictions will be noted on the product page.
International Orders
Customs, Duties, and Taxes
For international shipments, please be aware that:
- The recipient is responsible for all customs duties, taxes, and import fees imposed by the destination country.
- These fees are not included in our shipping charges and are collected by the delivery carrier or customs office.
- We have no control over these charges and cannot predict their amount.
- Customs policies vary widely from country to country; please contact your local customs office for more information.
Customs Documentation
We complete all necessary customs documentation accurately, including:
- Commercial invoice
- Detailed product descriptions
- Accurate declared values
Providing false information on customs forms is strictly prohibited and may result in order cancellation, shipping delays, or legal consequences.
Delivery Issues
Address Accuracy
- You are responsible for providing accurate and complete shipping information.
- If a package is returned to us due to an incorrect address provided by you, you will be responsible for any reshipping costs.
- Address changes cannot be made once an order has shipped.
Delivery Attempts
- Most packages do not require a signature unless specifically requested or required by the shipping method.
- If a signature is required and no one is available to sign for the package, the carrier will leave a delivery attempt notice with instructions for rescheduling or pickup.
- After multiple failed delivery attempts, packages may be returned to us. In such cases, you will be responsible for any reshipping costs.
Shipping Insurance
- All orders are shipped with basic insurance covering loss or damage during transit up to $100.
- Additional insurance can be purchased during checkout for orders exceeding $100 in value.
- Claims for damaged or lost items must be filed within 7 days of the delivery date (or expected delivery date for lost packages).
Local Pickup
We offer local pickup at our warehouse location for customers in the [City/Region] area:
- Local pickup is available Monday through Friday, 10:00 AM to 4:00 PM.
- You will receive an email notification when your order is ready for pickup.
- Please bring a valid photo ID and your order confirmation when picking up your order.
- Orders not picked up within 7 days may be returned to inventory, and a refund will be issued less a 10% restocking fee.
Shipping to Multiple Addresses
- We currently do not offer the option to ship to multiple addresses in a single order.
- If you need items shipped to different addresses, please place separate orders.
Holiday Shipping
During peak holiday seasons (such as Black Friday through Christmas), we may adjust our shipping timeframes and cutoff dates. These adjustments will be clearly communicated on our website.
Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on the Site. We encourage you to review this policy whenever you make a purchase.
Contact Us
If you have any questions about our Shipping Policy, please contact us at:
By The Home
info.bthome@gmail.com